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As globalisation increases and companies reach customers in many more markets around the world, the need for accurate and comprehensive translations increases.Translation activity is an often forgotten back-room process. It is rarely considered core to a company’s operations, but failure in the process results in incorrect information being pro-vided to customers, suppliers, regulators or shareholders. At minimum this is embarrassing and may not show the company in the best light. However some errors can be significant, impacting the safety of the customer or agreements with regulators. These can seriously damage the company’s reputation and lead to sanctions and fines. This booklet provides a series of tips to help you establish your translation capability based around a 10 step process.