Operation and Support

Be-Operational: Establishing effective ongoing operations and support

As a serialisation program progresses through initial implementations, the need to operationalise the new capabilities will become necessary. Many aspects of the new serialisation capabilities can be absorbed into existing organisation responsibilities. However, serialisation will often require some new or significantly enhanced support capabilities to be put in place.

If this requirement is not dealt with early in the life of a serialisation program, there is a significant risk that the program and project teams will be pulled away from their new capability implementation activity to deal with operational troubleshooting. Whilst solving the immediate operational serialisation needs, this will inevitably result in risk to the delivery of new capabilities.

Be4ward has experience in helping clients define and design support capabilities that address the particular cross-functional and often cross-organisation issues associated with end-to-end serialisation solutions.

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