Put a capable, dynamic and motivated leader on the problem
Serialisation is clearly a complex and evolving topic that touches many parts of an organisation. With the challenges facing the leadership that is charged with implementing such capabilities, they need to have a broad range of skills, the drive and motivation to anticipate risks and issues, as well as ensure they are effectively managed proactively.
Serialisation is a complex technical problem involving engineering systems at the line and distribution operation levels, as well as enterprise IT systems at the site and global levels. It should also be remembered that many of the solutions lack maturity, therefore, there will be many practical issues to deal with during implementation. Consequently, the leadership of a program needs to have the technical strength and breadth to succeed in managing this technical challenge.
Furthermore, serialisation touches many parts of any organisation, often crossing the traditional organisational lines of supply chain, commercial and research and development. More often than not, company boundaries also need to be negotiated as contract manufacturing, third party logistics providers and commercialisation partners need to come together to provide effective end-to-end solutions. Therefore, the leadership of a program often needs to have the cross-functional and cross- organisational skills and experience to effectively navigate this complex change management environment as well as the technical skills and knowledge described above.
I hope you enjoyed this instalment on Things we wish we had known before starting a serialisation program or project. Please check back in next week for the continuation in this series.
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